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Service Operations Manager at General Motors - ApplyBlast

Service Operations Manager

General Motors

9 days ago

3.6 on Glassdoor

Giza, Egypt

Onsite

Full Time

Manager

0 applicants

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About this role

The Service Operations Manager leads after-sales service operations across the dealer network, ensuring strong customer satisfaction, workshop productivity, technical capability, brand quality, warranty performance, and service profitability. The role coordinates the service manager team and dealer business management, translating business priorities into dealer strategies and measurable improvement actions. It involves driving compliance with GM policies, connecting dealer feedback with internal functions, and managing technical escalations and warranty processes.

Responsibilities

Lead service operations strategy and coordinate dealer network performance
Manage warranty performance, technical escalations, and customer complaints
Drive dealer compliance, training, and EV readiness initiatives

Skills

Qualifications

Bachelor's degree in Mechanical EngineeringMechanical Power EngineeringAutomotive EngineeringMechatronics Engineering

About General Motors

gm.com

Headquarters

Detroit, Michigan, United States

Company Size

10001+ employees

View Profile

General Motors is a global automotive company and the parent of Chevrolet, Buick, GMC and Cadillac, designing, engineering and manufacturing a full range of cars, trucks and SUVs. Beyond vehicles, GM provides connected and mobility services—such as OnStar and GM Energy—and invests in vehicle safety, autonomous driving and other advanced engineering. The company is pursuing electrification and sustainability through initiatives like its Journey to Zero Emissions while supporting communities and workforce development. For more than a century GM emphasizes quality, reliability and delivering a vehicle for every drive.