Berkshire Hathaway GUARD Insurance Companies
The Service Operations Manager leads and optimizes service delivery operations to ensure consistent achievement of customer service, quality, and operational performance objectives. This role oversees multiple teams, drives strategic process improvements, manages workforce capacity, and ensures service level commitments are met across internal and external customer channels. The position partners cross-functionally to enhance operational effectiveness, improve customer experiences, and support organizational growth.
Headquarters
Wilkes Barre, Pennsylvania, United States
Company Size
1001-5000 employees
Founded
1983
Berkshire Hathaway GUARD Insurance Companies is a property and casualty insurer—part of the Berkshire Hathaway group—providing commercial insurance products including commercial property, general liability and excess & surplus lines. Rated A+ (Superior) by AM Best, GUARD emphasizes financial strength and dependable claims service. It distributes coverage through independent agents and wholesale brokers and focuses on tailored solutions for small- to mid-sized businesses.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Berkshire Hathaway GUARD Insurance Companies.