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Medgen Community Services · MedGen Community Services
The Workforce Management Director leads workforce management, quality assurance, and operational analytics for customer service operations, including call centers and service centers. This role drives workforce strategies to optimize service delivery, productivity, customer experience, and operational efficiency across all channels. The position oversees forecasting, capacity planning, scheduling, real-time operations, and continuous improvement initiatives to support business objectives through data-driven decision-making.
Medgen community services based in Exeter. Delivering Complex, Non-Complex and Live-in Care
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Medgen Community Services · MedGen Community Services.
Medgen Community Services · MedGen Community Services didn’t post a salary, so this is our estimate from similar listings.
38% below the average for this role