Rivian
The Service Operations Manager leads local service operations with a customer-first approach, managing P&L, work in progress, and customer experience metrics like Net Promoter Score. This role involves building and developing a service team, ensuring compliance with company objectives, and fostering a safe, inclusive, and high-performing work environment. The position requires cross-functional collaboration and hands-on leadership to drive operational excellence and continuous improvement in field service operations.
Headquarters
Irvine, California, United States
Company Size
10001+ employees
Founded
2009
Rivian is an American electric vehicle maker that designs long-range, adventure-focused EV trucks, SUVs, and delivery vans (notably the R1T pickup, R1S SUV, and EDV fleet vans). The company combines rugged off-road capability with premium interiors, integrated software and battery-electric powertrains, and supports customers with direct sales, accessories, services, and its own charging network. Rivian markets itself as a sustainable outdoor-mobility brand, providing consumer vehicles and commercial fleet solutions while aiming to decarbonize transportation.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Rivian.