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© All Rights Reserved. ApplyBlast.com
MSX International
The Service Process Coach-West drives dealership performance improvement through structured coaching, process assessment, and staff development across the after-sales function. This role involves on-the-ground engagement with dealership teams to embed best practices, elevate customer satisfaction, and ensure consistent adherence to service processes and standards. The position focuses on coaching customer-facing staff, implementing process audits, and analyzing customer experience data to enhance service operations.
MSX International (MSXI) is a global services firm that partners with automotive and mobility companies to improve sales performance, repair optimization and compliance, parts and accessories sales, and customer engagement across the vehicle lifecycle. MSXI delivers its solutions through a combination of learning programs, data-driven insights, field teams, service hubs, and technology platforms powered by AI. It serves OEMs, dealers, leasing companies, and mobility providers worldwide, helping them enhance operational efficiency, customer satisfaction, and business growth.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for MSX International.
MSX International didn’t post a salary, so this is our estimate from similar listings.
46% below the average for this role