Service Request Management & Process Analyst

A Senior Analyst in Sales Enablement at DXC owns the end-to-end lifecycle of non-standard service requests, ensuring operational efficiency and compliance across global delivery ecosystems. The role involves acting as a technical authority on platforms like ServiceNow and Salesforce, leveraging AI and automation to optimize workflows, and building Power BI dashboards for data-driven decision-making. This position requires driving process standardization, managing customer portals, and serving as the escalation point for service request matters.