Service Support Analyst - Tier 1
PBS Systems
About this role
An Application Support Analyst Tier 1 at PBS provides remote and onsite support and training for clients using their software, ensuring customer issues are addressed professionally and efficiently. The role involves communication, collaboration, and ongoing learning to improve service delivery and client satisfaction.
Skills
About PBS Systems
pbssystems.comPBS Systems is an IT systems integrator and managed services provider that designs, implements, and supports technology solutions for small and mid-sized businesses. They offer managed IT, cloud migrations, network infrastructure, cybersecurity, and custom software integration. PBS Systems provides consulting, ongoing support, and strategic IT planning to reduce downtime, improve security, and enable growth. Their services are tailored across industries such as professional services, manufacturing, and healthcare.
About PBS Systems
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$40k – $50k
per year