Wsd
WSD is seeking a customer-focused Service Support Analyst to join its global Service Desk, combining technical investigation, incident ownership, and client communication. The role involves troubleshooting application and integration issues, mentoring colleagues, and driving continuous improvements in service processes. This position requires strong stakeholder communication and the ability to manage complex escalations within a fast-paced environment.
WSD is a web and software development firm that builds websites, web apps, and e-commerce platforms for small-to-medium businesses and startups. They provide end-to-end services including UX/UI design, custom development, platform integrations, hosting/maintenance, and SEO/analytics. WSD emphasizes clean, developer-friendly architectures and measurable growth through data and best-practice optimization. Clients work with them for hands-on collaboration, rapid iteration, and full‑stack technical expertise.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Wsd.
Wsd didn’t post a salary, so this is our estimate from similar listings.
24% below the average for this role