Service Support Representative 2 / HelpDesk Support
Stem Xpert
About this role
A Helpdesk Agent responsible for providing first-line technical support for hardware and software to internal and external customers. The role involves troubleshooting, remote support, and escalating complex issues, with full training provided.
Skills
About Stem Xpert
stem-xpert.comSTEM Xpert is an education company that delivers hands-on STEM learning programs for K–12 students. They provide coding, robotics, and science/maths enrichment through project-based classes, workshops, camps, and online lessons designed to build problem-solving and technical skills. Their curriculum emphasizes experiential learning and real-world applications to prepare students for future studies and tech careers. STEM Xpert also works with schools and parents to customize programs, offer competition prep, and support teacher development.
About Stem Xpert
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$47k – $64k
per year