Technical Helpdesk Agent Level 1 ( m/w/d)
MSX International
About this role
A Level 1 Technical Helpdesk Agent provides first-line support for automotive repair shops, assisting with technical diagnosis, troubleshooting, and resolving repair-related inquiries remotely. The role involves documenting cases, escalating complex issues, and supporting software updates, all while adhering to process standards and quality requirements.
Skills
About MSX International
msxi.comMSX International (MSXI) is a global services firm that partners with automotive and mobility companies to deliver customer experience, warranty and claims management, and digital transformation solutions across the vehicle lifecycle. It provides contact center and field-service operations, software and analytics, connected‑vehicle services, and dealer/support solutions designed to improve customer loyalty and reduce cost-to-serve. MSXI serves OEMs, dealers, and mobility providers worldwide with technology-enabled, data-driven operations and managed services.
About MSX International
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$40k
per year