Service Team Coordinator - Remote - Call Center

Medical Care of Boston Management Corporation(25 days ago)

RemoteFull TimeJunior$34,000 - $48,520Patient Services

About this role

The Service Team Coordinator at ChenMed handles inbound patient service interactions, primarily supporting scheduling and general inquiries across the company’s medical centers. This remote role represents the organization to patients while ensuring adherence to corporate policies, quality, compliance, and productivity standards. The position supports broader business initiatives and contributes to improving patient satisfaction across the ChenMed network.

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Required Skills

Customer Service
Call Handling
Scheduling
CRM
Documentation
Communication
Quality Assurance
Phone Etiquette

Qualifications

High School Diploma or GED

About Medical Care of Boston Management Corporation

cms.gov

The Centers for Medicare & Medicaid Services (CMS) is a federal agency within the U.S. Department of Health and Human Services (HHS) that administers the nation's major healthcare programs, including Medicare and Medicaid. CMS is responsible for overseeing the healthcare system in the United States, ensuring access to high-quality healthcare services and improving health outcomes for its beneficiaries. Through its initiatives and regulations, CMS aims to provide a more transparent healthcare system and reduce costs while enhancing care delivery across the nation.

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