ServiceNow Business Process Architect - FSM (US or Canada)

NewRocket(1 year ago)

RemoteFull TimeSenior$104,853 - $141,975 (estimated)Service Delivery

About this role

The Business Process Architect - FSM at NewRocket is a senior Service Delivery role focused on shaping customer outcomes for complex, enterprise-level ServiceNow implementations. The role provides leadership, coaching, and mentorship to Senior Business Analysts while partnering with technical and solution architects to align strategy and delivery. This position supports growth of capability offerings and delivery standards within a global consulting practice.

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Required Skills

Executive Facilitation
Workshop Facilitation
Process Mapping
Business Architecture
Strategy Development
Solution Collaboration
Project Support
Delivery Standards
Client Consulting
FSM Expertise

+11 more

Qualifications

BSc in Computer Science or IT

About NewRocket

newrocket.com

NewRocket is a full-service, elite ServiceNow partner that helps enterprise leaders solve tough business problems and navigate change with confidence. They deliver advisory and consulting, UX design, implementation and managed services, plus AI solutions (including Agentic/Trusted AI) to extend ServiceNow beyond workflows. NewRocket combines human-centered design, enterprise-grade AI, and end-to-end delivery to accelerate digital transformation and improve service, employee, and customer experiences.