ICF
ICF is seeking an experienced ITSM Process Implementer to support federal clients, including the NIH, by coordinating subject matter experts for developing ITSM and ITIL solutions. The role focuses on designing, configuring, and implementing ServiceNow ITSM platforms with an emphasis on Discovery, Service Mapping, and CMDB data integrity. This position requires a technical consultant background to define roadmaps, validate requirements, and ensure high-performance IT engine operations for public and private-sector organizations.
Headquarters
Reston, Virginia, United States
Company Size
5001-10000 employees
Founded
1969
We work with hundreds of companies and governments to plan, design, and implement transformative projects. Learn more about ICF.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ICF.
3% below the average for this role
U.S. News & World Report Names ICF a Best Company to Work For
Dec 8, 2025
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