ServiceNow Technical Architect (CSM, Portal and Integration)

Astrica(22 days ago)

RemoteFull TimeSenior$126,920 - $170,681 (estimated)Professional Services

About this role

Astrica is hiring a ServiceNow Customer Service Management (CSM) Architect to serve as a core technical delivery leader for enterprise customer service solutions on the ServiceNow platform. The role focuses on shaping scalable CSM architectures, guiding long-term platform strategy, and acting as a trusted advisor to clients across complex programs. This position also contributes to mentoring teams and internal innovation as ServiceNow capabilities evolve.

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Required Skills

ServiceNow CSM
Solution Architecture
Omnichannel Design
Enterprise Integrations
Service Portal
Mobile Apps
Case Management
SLA Design
Workflow Design
Scripting

+21 more

Qualifications

ServiceNow CSA
ServiceNow CAD
CIS-CSM
CIS-ITSM

About Astrica

astrica.ai

Astrica is a ServiceNow consulting firm that combines veteran ServiceNow specialists with AI and cloud technologies to accelerate value for enterprise customers. They design and implement AI‑enhanced ServiceNow solutions — from workflow automation and platform implementations to cloud integration and managed services — tailored to industry needs. Astrica emphasizes rapid time-to-value through reusable accelerators and best practices, helping organizations improve service management, reduce operational friction, and unlock automation-driven efficiencies.