Services Quality Team Lead
Mark43
About this role
Mark43 is hiring a Service Quality Team Lead within the Customer Success organization to guide and grow a team of Service Quality Engineers. The role partners with Engineering and cross-functional teams to shape how testing, validation, and continuous improvement are delivered for Mark43’s RMS and CAD platforms.
Skills
About Mark43
mark43.comMark43 is a cloud-native public safety operations platform that helps police, fire, and EMS agencies work smarter, respond faster, and keep communities safer. Its integrated suite — including computer-aided dispatch (CAD), records management (RMS), mobile, evidence management, and analytics — streamlines workflows, improves interoperability, and delivers data-driven insights. Built for security, scalability, and modern user-centered design, Mark43 aims to reduce manual work, accelerate investigations, and improve operational performance for public safety organizations.
Recent company news
Police1Mark43 expands UK presence with new Manchester office
Oct 22, 2025
GovTechMark43 Launches Its First Cybersecurity Tool for Public Safety
Oct 7, 2025
Emergency Services TimesMark43 opens UK headquarters in Manchester
1 month ago
MediumMark43 co-founder on revolutionizing police technology and scaling startups
Jun 20, 2019
PR NewswireMark43 Announces Partnership with Location Technology Company what3words, Bringing Additional Precision and Accuracy to its Computer-Aided Dispatch
Aug 31, 2021
About Mark43
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Mark43.
Salary
$182k – $263k
per year