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Servicing Operations Coordinator II at Point Digital Finance, Inc. - ApplyBlast

Servicing Operations Coordinator II

Point Digital Finance, Inc.

11 days ago

Remote

Full Time

Medior

0 applicants

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About this role

The Servicing Operations Coordinator II at Point supports homeowners navigating Home Equity Investments by providing empathetic customer service and resolving complex servicing requests. The role involves coordinating with homeowners, external partners, and internal teams to ensure accurate and timely resolutions for issues like payoff inquiries, property sales, and title-related questions. Success in this position requires strong problem-solving skills, attention to detail, and the ability to balance operational efficiency with a positive customer experience.

Responsibilities

Resolve complex homeowner servicing requests and disputes
Review HEI documentation and analyze sales contracts for accuracy
Coordinate with external partners to ensure timely resolutions

Skills

About Point Digital Finance, Inc.

point.com

Headquarters

Palo Alto, California, United States

Company Size

51-200 employees

Founded

2015

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Point is a fintech company that helps homeowners tap their home equity through Home Equity Investments (HEI) and HELOC products. Its HEI lets homeowners receive cash now in exchange for a share of future home value changes, and its HELOC offers revolving credit—both designed to provide flexible access to equity (offers up to ~$600k) with options that can avoid monthly principal/interest payments or income-verification requirements. Headquartered in Palo Alto, Point positions itself as an alternative to traditional home loans, emphasizing a streamlined digital experience and flexible terms for homeowners.