Servicing Operations Manager – Retail Retirement Servicing

The Servicing Operations Manager leads daily operations for a team within Consumer Deposits and Loan Servicing, overseeing end-to-end activities for IRAs including account opening, contributions, and tax withholding. This role drives business plan execution, ensures regulatory compliance, and manages customer and colleague support interactions. The position requires strong cross-functional leadership and a data-driven approach to performance management and continuous improvement.