Servicing Operations Manager – Retail Retirement Servicing

The Servicing Operations Manager leads the daily operations of a team within Consumer Deposits and Loan Servicing, overseeing end-to-end activities for IRAs including account opening, contributions, and tax withholding. This role drives the execution of business plans and operational policies while ensuring adherence to regulatory requirements and internal controls. The position also involves overseeing customer and colleague support interactions to resolve account maintenance questions and enhance the customer experience.