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Servicing Representative at Independent Health - ApplyBlast

Servicing Representative

Independent Health

2 months ago

3.1 on Glassdoor

Buffalo, New York, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Servicing Representative provides customer service for Pharmacy Benefit Dimensions, handling inquiries via phone, mail, fax, and email. The role involves advocating for customers, resolving issues, providing benefit and eligibility information, and ensuring compliance with regulatory policies.

Responsibilities

Provide customer service and resolve inquiries via phone, email, and walk‑in
Document interactions and ensure compliance with CMS and regulatory standards
Maintain knowledge of contracts, benefits, and system tools

Skills

Qualifications

Associate's degree

About Independent Health

independenthealth.com

Headquarters

Buffalo, New York, United States

Company Size

1001-5000 employees

Founded

1980

View Profile

Independent Health has been dedicated to improving the health and well-being of Western New York for over 45 years. They offer Individual and Family plans, Medicare Advantage plans, and NY State sponsored plans including Medicaid, Child Health Plus, and the Essential Plan. Independent Health is known for its exceptional customer service through the RedShirt® Treatment and works alongside the Independent Health Foundation to support community health through awareness, prevention, and education programs.