Site Reliability Engineer

ASAPP(22 days ago)

HybridFull TimeSenior$165,580 - $221,719 (estimated)Engineering

About this role

The Site Reliability Engineer at ASAPP is responsible for ensuring the performance, reliability, and scalability of the company’s infrastructure and products. The role centers on building automated tools and platforms that empower product engineering teams to ship features quickly and safely. This position operates in a high-growth, fast-paced startup environment with a strong emphasis on ownership, data-driven decisions, and continuous improvement. The engineer will contribute to designing and maintaining production systems that support AI-powered customer experience solutions.

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Required Skills

Service Architecture
Infrastructure As Code
Automation Engineering
Monitoring Systems
Alerting Systems
Root Cause Analysis
Kubernetes
AWS
Network Design
System Security

+10 more

Qualifications

BS in Computer Science
MS in Computer Science

About ASAPP

asapp.com

ASAPP is an AI-native, agentic enterprise platform that automates customer interactions and powers branded AI agents for large contact centers. Its solutions combine autonomous AI agents with real-time agent assist to automate complex workflows, boost agent productivity, and deliver omnichannel experiences across voice, chat, and SMS. Delivered as enterprise SaaS with deep integrations into contact center systems, ASAPP targets CX leaders and digital transformation teams looking to scale automation, reduce cost, and improve customer experience. The company is led by CEO Priya Vijayarajendren and serves global enterprises.