Small Business Help Desk Representative

The Small Business Help Desk Representative serves as the first point of contact for internal and external customers, delivering exceptional service primarily through phone interactions in an automated call delivery environment. This role requires strong critical thinking and phone skills to efficiently manage incoming calls, triage requests, and provide first-level technical assistance and problem-solving. The position involves accurately tracking and resolving tickets within defined service level agreements while leveraging available resources to ensure complete resolution of customer inquiries.