SME "Spanish"
TaskUs(4 months ago)
About this role
A General Operations Subject Matter Expert (SME) in a call center environment plays a vital role in ensuring daily operations run smoothly and efficiently while maintaining service quality. This position involves leveraging deep expertise to resolve complex issues, drive process improvements, and mentor call center agents to foster a culture of excellence.
Required Skills
- Training
- Problem Resolution
- Process Improvement
- Quality Assurance
- Mentorship
Qualifications
- Bachelor's degree in a related field
About TaskUs
taskus.comTaskUs, a digital solutions provider, combines expert teammates and cutting-edge technology to solve customer challenges, protect users, and drive growth.
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