Social Media Analyst

Arlo is seeking a data-driven Social Media Analyst to join the Customer Care team, focusing on mining and analyzing social media and review data to uncover brand sentiment and quantify the cost of customer contacts. The role involves modeling the impact of issue trends on sales and subscription retention while collaborating with cross-functional teams to drive strategic investments that improve customer satisfaction. This position requires strong analytical skills, business acumen, and the ability to communicate insights through dashboards and executive presentations.