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Software Customer Service Manager at Motorola Solutions - ApplyBlast

Software Customer Service Manager

Motorola Solutions

4 days ago

4.2 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Software Customer Service Manager oversees the day-to-day management of PremierOne, Flex, and Emergency Call Handling software, ensuring contractual obligations are met and driving resolution of complex customer issues. This role focuses on building strong relationships with public safety clients to promote full adoption of Motorola Solutions products and services. The position requires collaboration with internal teams to deliver exceptional technical expertise and customer satisfaction.

Responsibilities

Manage PremierOne, Flex and Emergency Call Handling software
Ensure contractual obligations and drive resources to solve complex issues
Coordinate technical changes and manage customer escalations

Skills

About Motorola Solutions

motorolasolutions.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

Founded

1928

View Profile

Motorola Solutions is a leader in safety and security technology that unifies communications, video, and security solutions to protect people, property, and places. The company serves public safety agencies and businesses with products including mission-critical radios, command center software, video security systems, and managed services. Its integrated Safety & Security Ecosystem is designed to help communities and organizations prevent, respond to, and recover from critical incidents.