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Return Merchandise Authorization (RMA) Coordinator at Motorola Solutions - ApplyBlast

Return Merchandise Authorization (RMA) Coordinator

Motorola Solutions

4 days ago

4.2 on Glassdoor

Los Angeles, California, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Return Merchandise Authorization (RMA) Coordinator manages the end-to-end RMA process, ensuring timely turnaround, accurate inventory tracking, and seamless customer communication. This operations-focused role oversees the customer support ticketing queue, monitors response times, and coordinates escalations to engineering teams. The position is based at the company's West Los Angeles headquarters on a hybrid schedule.

Responsibilities

Manage end-to-end RMA process and coordinate customer unit repairs
Monitor customer support ticketing queue and escalate aging tickets
Generate RMA metrics reports and maintain accurate tracking logs

Skills

About Motorola Solutions

motorolasolutions.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

Founded

1928

View Profile

Motorola Solutions is a leader in safety and security technology that unifies communications, video, and security solutions to protect people, property, and places. The company serves public safety agencies and businesses with products including mission-critical radios, command center software, video security systems, and managed services. Its integrated Safety & Security Ecosystem is designed to help communities and organizations prevent, respond to, and recover from critical incidents.