Software Engineer - AI Agents
Assembled(23 days ago)
About this role
Assembled is building a platform that combines AI and human support for customer service. They focus on autonomous AI agents that handle complex customer interactions to free up human agents for high-value tasks, scaling across communication channels and leveraging advanced language models.
Required Skills
- Golang
- LLM
- Vector Search
- Hybrid Search
- Evaluation Metrics
- Workflow Builder
- Retrieval Augmented Generation
- Customer Support
- AI
- Model Optimization
About Assembled
www.assembled.comAssembled is an innovative support operations platform designed to enhance customer service through advanced workforce management and AI-driven solutions. The platform enables businesses to effectively manage omnichannel staffing, track agent and BPO performance, and automate customer interactions across various channels including chat, email, and voice. Leading brands leverage Assembled's tools to optimize their support processes, ultimately driving efficiency and improving customer experiences. The platform is tailored to support both human agents and AI counterparts, making it a versatile solution for modern customer service teams.
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