Software Engineer, Customer Experience

Whatnot

5 months ago

4.0 on Glassdoor

San Francisco, CA

Hybrid

Full Time

Senior

0 applicants

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About this role

The Lead Backend Engineer for the Customer Experience Platform at Whatnot is responsible for building a high-quality Customer Support platform to address complex support needs arising from rapid company growth. This role involves designing user-facing experiences, scaling backend infrastructure, and creating AI-driven solutions to enhance customer issue resolution. Candidates are expected to have at least 5 years of software engineering experience, strong backend development skills with technologies such as Python and Elixir, and a proactive ownership mindset to drive projects from conception to production.

Skills

Qualifications

Bachelor’s degree in Computer Science or a related field, or equivalent work experience.

About Whatnot

whatnot.com

Whatnot is an innovative live shopping marketplace that enables users to shop, sell, and connect over their favorite collectibles and items. With over 250 categories ranging from sneakers and electronics to fashion and Pokémon cards, Whatnot creates a vibrant community for enthusiasts and collectors alike. The platform combines live auction features with a user-friendly interface, making it easy for individuals to participate in the thriving resale market. Join Whatnot today to explore unique products and connect with like-minded individuals.