Software Engineer - Forecasting & Scheduling

Assembled(1 month ago)

RemoteFull TimeJunior$135,000 - $280,000Engineering

About this role

The Software Engineer - Forecasting & Scheduling at Assembled is responsible for developing forecasting interfaces and data pipelines to predict support contact volume and optimize agent scheduling. This role involves designing systems to gather team preferences and business constraints while implementing MLOps practices to enhance machine learning model deployment and efficiency. Candidates should have extensive experience in back-end engineering with statically typed languages and familiarity with Python ML libraries. The focus is on improving performance in statistical modeling and operational efficiency.

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Required Skills

Predicting Contact Volume
Scheduling Support Agents
MLOps
Back-End Engineering
Statically Typed Languages
Go
Java
Rust
ML Packages
Python Libraries

+6 more

About Assembled

www.assembled.com

Assembled is an innovative support operations platform designed to enhance customer service through advanced workforce management and AI-driven solutions. The platform enables businesses to effectively manage omnichannel staffing, track agent and BPO performance, and automate customer interactions across various channels including chat, email, and voice. Leading brands leverage Assembled's tools to optimize their support processes, ultimately driving efficiency and improving customer experiences. The platform is tailored to support both human agents and AI counterparts, making it a versatile solution for modern customer service teams.