Software Engineer - Forecasting & Scheduling

Assembled(1 month ago)

RemoteFull TimeMedior$135,000 - $280,000Engineering

About this role

A Software Engineer - Forecasting & Scheduling at Assembled is responsible for developing data pipelines and forecasting interfaces to predict support contact volume and optimize staffing levels across various support teams. The role includes designing scheduling systems that account for team preferences and compliance with regulations while enhancing MLOps for efficient model deployment. Candidates should have extensive experience in back-end engineering with statically typed languages, familiarity with Python ML libraries, and a background in machine learning or algorithmic teams.

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Required Skills

Predicting Contact Volume
Developing Forecasting Interfaces
Data Pipelines
Inference Servers
Scheduling Support Agents
Designing Interfaces
Collecting Preferences
Customer Constraints
Creating Optimal Schedules
MLOps

+17 more

About Assembled

www.assembled.com

Assembled is an innovative support operations platform designed to enhance customer service through advanced workforce management and AI-driven solutions. The platform enables businesses to effectively manage omnichannel staffing, track agent and BPO performance, and automate customer interactions across various channels including chat, email, and voice. Leading brands leverage Assembled's tools to optimize their support processes, ultimately driving efficiency and improving customer experiences. The platform is tailored to support both human agents and AI counterparts, making it a versatile solution for modern customer service teams.