Software Engineer - Voice AI Agent

Assembled(23 days ago)

RemoteFull TimeSenior$135,000 - $280,000Engineering

About this role

Assembled is developing autonomous voice AI agents that manage inbound customer support calls, focusing on creating scalable, accurate, and cost-effective systems. The role involves building and refining voice recognition and LLM-based features, collaborating with cross-functional teams, and contributing to innovative voice AI technology deployment.

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Required Skills

Python
LLM
Voice Recognition
Distributed Systems
Algorithms
Software Architecture
Prototyping
Data Analysis
User Research
AI/ML

About Assembled

www.assembled.com

Assembled is an innovative support operations platform designed to enhance customer service through advanced workforce management and AI-driven solutions. The platform enables businesses to effectively manage omnichannel staffing, track agent and BPO performance, and automate customer interactions across various channels including chat, email, and voice. Leading brands leverage Assembled's tools to optimize their support processes, ultimately driving efficiency and improving customer experiences. The platform is tailored to support both human agents and AI counterparts, making it a versatile solution for modern customer service teams.

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