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Software Support Analyst at Velociti Solutions - ApplyBlast

Software Support Analyst

Velociti Solutions

11 days ago

Sheffield, England, United Kingdom

Hybrid

Full Time

Medior

0 applicants

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About this role

The Software Support Analyst serves as the frontline of the customer support operation, providing first and second-line support via phone, email, and self-service channels. This role focuses on listening to customer needs, resolving issues efficiently, and maintaining high standards of customer service through clear communication and thorough troubleshooting. The position requires proactive workload management, adherence to service level agreements, and collaboration with various departments to investigate and resolve complex issues.

Responsibilities

Provide first and second line customer support via phone, email, and self-service channels
Triage and troubleshoot customer queries and resolve issues efficiently
Document troubleshooting steps and write knowledgebase articles for recurring requests

Skills

About Velociti Solutions

velociti-solutions.com

Company Size

201-500 employees

View Profile

Velociti Solutions Limited delivers transport management software and expert consultancy for passenger transport authorities, as well as bus and rail operators. Their platform supports planning, scheduling, capacity and performance monitoring to optimize public transport services. Combined with targeted consultancy, Velociti helps clients design efficient, reliable networks and make data-driven decisions. Based in the UK, Velociti Solutions positions itself as a specialist partner for improving public transport outcomes.