Software Support Representative Tier I

Merck KGaA, Darmstadt, Germany

7 days ago

Remote

Full Time

Junior

0 applicants

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About this role

A Tier I Software Support Representative supports customers using the eMDs software suite through teamwork, communication, and troubleshooting. The role focuses on timely and accurate resolution of customer requests while maintaining professionalism and customer satisfaction.

Skills

About Merck KGaA, Darmstadt, Germany

emdgroup.com

Merck KGaA, Darmstadt, Germany is a global science and technology company headquartered in Darmstadt that develops products and services across Healthcare, Life Science and Electronics. Its Healthcare business discovers and commercializes prescription medicines and therapies; Life Science supplies reagents, instruments and bioprocessing solutions for research and manufacturing; Electronics provides high‑performance materials for semiconductors, displays and data storage. The company emphasizes R&D, innovation and sustainability, partnering with researchers, clinicians and industrial customers worldwide. In some regions it operates under the EMD brand and maintains a broad global manufacturing and commercialization footprint.