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Software Training Specialist at PointClickCare - ApplyBlast

Software Training Specialist

PointClickCare

25 days ago

3.9 on Glassdoor

Remote

Full Time

Medior

1 applicant

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About this role

The Software Training Specialist prepares and delivers high-quality training to new and existing customers, leveraging adult learning principles and instructional tools to drive knowledge transfer and solution adoption. This role involves conducting instructor-led sessions online and onsite, continuously improving training processes, and coaching customer super users to enhance user engagement. The specialist collaborates with cross-functional teams to support customer success and ensures training content remains current with product updates and industry standards.

Responsibilities

Develop and deliver high-quality training programs to new and existing customers
Leverage AI tools to analyze learner feedback and improve training effectiveness
Mentor customer super users and facilitate communities of practice for solution adoption

Skills

About PointClickCare

pointclickcare.com

Headquarters

Toronto, Ontario, Canada

Company Size

1001-5000 employees

Founded

2000

View Profile

PointClickCare is a leading cloud-based healthcare software company focused on long-term, post-acute, and senior care providers. Its platform combines EHR, care coordination, revenue cycle management, analytics and AI-driven tools to improve clinical workflows, transitions of care, and reimbursement. PointClickCare also operates a connected network and marketplace that enables data exchange and collaboration among providers, payers, pharmacies, and health systems to support value-based care. The company is widely used across North America and is positioned as a #1 cloud-based provider for the sector.