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Solution Architect - CCaaS at Accenture - ApplyBlast

Solution Architect - CCaaS

Accenture

4 months ago

3.9 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

A CCaaS Solution Architect at Accenture Song leads the end-to-end transformation of contact centers by designing and implementing cloud-based, omnichannel strategies using platforms like NICE CXone. The role involves defining target-state architectures, driving migration from legacy systems, and collaborating with cross-functional teams to deliver agentic AI and automation solutions that enhance customer experiences.

Responsibilities

Lead end-to-end solution architecture for CCaaS migration programs
Define target-state architectures and migration roadmaps for legacy platforms
Design integrated omnichannel customer experience solutions
Architect conversational AI agents and LLM orchestration workflows
Drive Agile delivery and CI/CD practices for large-scale deployments

Skills

Qualifications

BS in Computer ScienceNICE CXone Certification

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.