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Solution Director at Salesforce - ApplyBlast

Solution Director

Salesforce

12 days ago

5.0 on Glassdoor

Remote

Full Time

Director

1 applicant

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About this role

The Solution Director serves as a strategic advisor and expert for enterprise customers, guiding them through transformational initiatives utilizing Agentforce Contact Center, Voice AI, and core Contact Center as a Service ecosystems. This senior-level role involves architecting complex telephony solutions, integrating enterprise CCaaS platforms with Salesforce, and providing architectural leadership on scalable voice workflows and CTI integrations. The position requires deep technical expertise in contact center technologies and strong communication skills to manage customer expectations and drive omnichannel experiences.

Responsibilities

Architect complex telephony solutions and integrate CCaaS platforms with Salesforce
Serve as trusted advisor guiding customers through transformational contact center initiatives
Design scalable voice workflows and manage complex telephony routing and integration risks

Skills

Qualifications

Bachelor's degree in Computer Science, Engineering, or a related quantitative disciplineSalesforce certifications (e.g., Service Cloud Consultant, System Architect, Application Architect)Vendor certifications (e.g., AWS Certified Solutions Architect, Genesys Cloud Certified Professional)

About Salesforce

salesforce.com

Headquarters

San Francisco, California, United States

Company Size

10001+ employees

Founded

1996

View Profile

Salesforce is the #1 AI CRM, helping companies become Agentic Enterprises where humans and AI agents drive customer success together on a unified AI, data, and Customer 360 platform. Its product portfolio includes Agentforce, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Tableau, Slack, MuleSoft, and AgentExchange (formerly AppExchange), spanning industries from financial services to healthcare to retail. Businesses use Salesforce to manage customer relationships, automate workflows, deploy AI agents, and deliver personalized experiences at scale across every channel.

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