Solutions Consultant
Zendesk(1 month ago)
About this role
A Solutions Consultant at Zendesk helps customers adopt and realize value from Zendesk’s AI-powered Customer Experience and Employee Services platform. The role sits at the intersection of technical and commercial teams, translating product capabilities into business outcomes and advising customers on platform fit. It involves working closely with Sales, Product, Engineering, and Customer Success to shape solution strategy and customer adoption.
Required Skills
- AI Fluency
- LLMs
- NLP
- Prototyping
- Scripting
- SaaS Architecture
- CCaaS
- ITSM
- Business Intelligence
- Integration
+6 more
Qualifications
- Bachelor’s Degree
- Graduate Degree Preferred
About Zendesk
zendesk.comDiscover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.
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