Solutions Engineer - Banking & FSI (East)

Talkdesk

2 months ago

3.2 on Glassdoor

Boston, MA

Onsite

Full Time

Medior

1 applicant

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About this role

The Solutions Engineer — Banking, Financial Services, & Insurance (FSI) at Talkdesk provides industry-focused technical and business consulting to prospective and existing SMB and mid-market customers. They support pre-sales and post-sales activities for Talkdesk’s AI-powered contact center and CX SaaS solutions, engaging across the sales lifecycle from discovery and technical qualification to solution architecture, pilots, and expansion. The role includes participating in C-level discussions, accelerating deal cycles, and collaborating with product and engineering on customer-driven roadmap feedback.

Skills

Qualifications

BS in Computer Science, Software Engineering, AI, or MIS

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.