Solutions Engineer - Banking & FSI (East)
Talkdesk
About this role
The Solutions Engineer — Banking, Financial Services, & Insurance (FSI) at Talkdesk provides industry-focused technical and business consulting to prospective and existing SMB and mid-market customers. They support pre-sales and post-sales activities for Talkdesk’s AI-powered contact center and CX SaaS solutions, engaging across the sales lifecycle from discovery and technical qualification to solution architecture, pilots, and expansion. The role includes participating in C-level discussions, accelerating deal cycles, and collaborating with product and engineering on customer-driven roadmap feedback.
Skills
Qualifications
About Talkdesk
talkdesk.comTalkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.
Recent company news
Talkdesk Highlights AI-Driven CX Efficiency Gains with Rocky Brands Case Study
5 hours ago
Talkdesk Expands Insurance-Focused CX Suite With Appointment Scheduling Launch
5 hours ago
Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next
Dec 11, 2025
Portuguese Unicorn Enters Ukrainian Market, Opens R&D Office
2 weeks ago
Talkdesk expands global footprint with new India office
Oct 8, 2025
About Talkdesk
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Talkdesk.
Salary
$165k – $205k
per year