Solutions Engineer - Healthcare & Life Sciences (East)

Talkdesk

2 months ago

3.2 on Glassdoor

Boston, MA

Hybrid

Full Time

Medior

2 applicants

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About this role

The Healthcare & Life Sciences Solutions Engineer is a domain expert who partners with Sales to provide healthcare-focused, business-driven consulting for prospective and existing customers. The role requires deep knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to articulate value and solution fit across the sales lifecycle. This position supports pre-sales engineering, solution architecture, pilots/POCs, and post-sale expansion while engaging with technical and executive stakeholders.

Skills

Qualifications

B.S. Computer ScienceB.S. Software EngineeringB.S. MIS1-3 Years Solutions Engineer

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.