ModSquad, Inc.
The Solutions Engineer leads end-to-end implementation engagements for clients, configuring and integrating CX platforms and AI-powered workflows to drive operational outcomes. This role involves owning the technical relationship from discovery through delivery, translating client needs into technical specifications, and building solutions across a partner ecosystem. The position requires strong client communication skills and a systems-thinking approach to resolve issues and improve business processes.
Headquarters
Sacramento, California, United States
Company Size
10001+ employees
Founded
2007
ModSquad is a managed services company specializing in customer support, content moderation, trust & safety, and AI consulting. Blending agentic AI with human expertise, the company serves major brands like Spotify, Vimeo, EA, Warner Bros., and the NFL across 55+ languages and 90+ countries. ModSquad operates 24/7/365 and maintains SOC 2 Type 2, HIPAA, PCI-DSS, and GDPR compliance.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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