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Associate Solutions Architect at Zendesk - ApplyBlast

Associate Solutions Architect

Zendesk

22 days ago

3.7 on Glassdoor

Mexico City, Mexico City, Mexico

Hybrid

Full Time

Junior

0 applicants

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About this role

The Associate Solutions Architect supports the CX ARR and NRR business by providing technical partnership across new business, renewals, and expansion opportunities. This junior, customer-facing role involves helping customers understand how the CX platform, AI capabilities, and integrations can support business outcomes while ensuring proposed solutions are credible and practical. The position requires collaboration with sales and technical teams to drive revenue growth and ensure successful implementation handoffs.

Responsibilities

Support new business opportunities and renewals to drive ARR and NRR growth
Conduct technical discovery, solution design, and product demonstrations for customers
Translate customer requirements into use cases and solution concepts with AI assistance

Skills

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.