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© All Rights Reserved. ApplyBlast.com
Serval
This role serves as a founding member of the Solutions Engineer team, defining world-class solutions architecture and owning the technical pre-sales cycle for strategic customers. The position involves partnering with account executives to run technical sales motions, including discovery, architecture design, and security reviews, while building foundational sales tools from scratch. The Solutions Engineer acts as a trusted advisor to senior IT and security buyers, translating complex technical environments into value-based use cases and success criteria.
Serval is the AI-native Enterprise Service Management (ESM) platform built for the AI era. It automates employee requests, onboarding and offboarding, just-in-time access, and IT help desk resolution using AI-powered agents. Serval offers full-stack ITSM capabilities — including incident, problem, and change management — and can also serve as an automation layer on top of existing ITSMs like ServiceNow and Jira Service Management.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Serval.
53% above the average for this role