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Sophia AI Agent Owner at Bullhorn - ApplyBlast

Sophia AI Agent Owner

Bullhorn

22 days ago

3.8 on Glassdoor

Remote

Full Time

Medior

1 applicant

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About this role

This role serves as the single accountable owner of Sophia, Bullhorn Support's customer-facing self-service AI agent built on Salesforce Agentforce. The position focuses on tuning the agent, establishing guardrails, and driving measurable case deflection while maintaining an excellent customer experience. The individual will manage performance metrics, conduct production monitoring, and collaborate across support operations and analytics teams to ensure the self-service system's success at scale.

Responsibilities

Own and tune Sophia AI agent configuration, prompting, and performance
Design and iterate prompts to improve agent accuracy and behavior
Define and drive case deflection targets while protecting customer satisfaction

Skills

Qualifications

Salesforce Administrator certificationAgentforce Specialist certification

About Bullhorn

bullhorn.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1999

View Profile

Bullhorn is an AI-powered recruitment software platform trusted by more than 10,000 companies, including 80% of the world's largest staffing agencies. It offers a suite of tools including ATS & CRM, automation, search & match, onboarding, and its AI solution Bullhorn Amplify to help agencies of all sizes automate their recruiting lifecycle and increase placements. Bullhorn serves the staffing and recruitment industry with cloud-based solutions and a marketplace of 300+ pre-integrated technology partners.