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© All Rights Reserved. ApplyBlast.com
Royal Caribbean Group
The Operations Specialist will manage real‑time contact‑center operations for Royal Caribbean Group, overseeing staffing, call routing, and performance reporting across North America, the Philippines, and a third‑party vendor. The role involves data accuracy, forecasting workload, and supporting workforce planning while handling unplanned disruptions and ensuring optimal service levels.
Royal Caribbean Group is a global cruise vacation company that owns and operates leading brands — including Royal Caribbean International, Celebrity Cruises, and Silversea — serving contemporary, family, premium, luxury and expedition markets. It provides innovative ships, private destinations (such as branded beach clubs), and integrated onboard and shore experiences designed to deliver memorable vacations worldwide. With a sustainability history spanning more than 30 years, its SEA the Future program focuses on environmental stewardship, community engagement and innovation to reduce impacts and support long‑term growth.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Royal Caribbean Group.
Royal Caribbean Group didn’t post a salary, so this is our estimate from similar listings.
3% below the average for this role
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