Specialist, Analytics & Quality Assurance

The Specialist, Analytics & Quality Assurance drives data-informed decision-making and service excellence within the Client Relations Center by analyzing client interaction data, quality assurance performance, and operational metrics. This role involves developing dashboards and reports to identify trends, uncover opportunities, and provide actionable recommendations that enhance the client experience and business performance. The position supports continuous improvement efforts and partners with leadership to implement training initiatives and maintain quality standards across all customer touchpoints.