Specialist, Centralized Support

The Leading Hotels of the World is seeking a Specialist, Centralized Support to serve as the primary point of contact for support inquiries from member hotels, customers, and internal teams. This role involves managing and resolving cases in the Hotel Member Support queue, capturing and prioritizing requests in Salesforce, and routing complex matters to the appropriate functional teams. The position also focuses on improving centralized workflows, maintaining knowledge content, and ensuring accurate stakeholder communication throughout the support process.