Specialist, Crisis Hotline (8am-4pm)

The Specialist, Crisis Hotline serves as the first point of contact for individuals experiencing mental health crises or emotional distress, providing crisis intervention, emotional support, and resource referrals via phone, chat, and text. This role is essential in ensuring callers receive immediate help through de-escalation, safety planning, and connection to appropriate services. The position requires maintaining knowledge of local, state, and national mental health resources while adhering to HIPAA and confidentiality guidelines.