Specialist, CS Labs (Italian)
Airbnb(27 days ago)
About this role
The Specialist, CS Labs at Airbnb is a customer support role focused on delivering high-quality service to the Airbnb community while partnering with cross-functional teams to improve and scale customer-service initiatives. The position sits on the front line and contributes to product and service improvements, including data annotation for machine learning projects. This role is remote-eligible within specified Canadian provinces.
Required Skills
- Customer Service
- Case Management
- Communication
- Empathy
- Multitasking
- Stakeholder Engagement
- CRM
- Google Suite
- Mac OS
- Data Annotation
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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