Specialist, Customer Service (Escalation & Trading)

OKX(3 years ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeMedior$65,031 - $88,118 (estimated)Customer Service

About this role

A mid-level role within OKX's customer service organization focused on supporting elevated customer issues and maintaining service quality for complex cases. The position sits within a multinational team supporting OKX's crypto exchange and wallet products, contributing to product feedback and operational continuity. It is an onsite role with competitive benefits, allowances, and opportunities for growth and promotion.

View Original Listing

Required Skills

Customer Escalation
Ticket Management
Escalation Oversight
Email Handling
Product Testing
Cross-Functional Collaboration
Compensation Handling
Problem Solving
Multitasking
English Communication

+7 more

Qualifications

Bachelor's Degree

About OKX

okx.com

OKX is a global cryptocurrency platform that lets users buy, sell, trade and store Bitcoin, Ethereum and hundreds of other tokens via its exchange, mobile app and custodial wallet. It offers spot, margin and derivatives trading, staking and savings (earn) products, a DeFi gateway and an NFT marketplace, along with developer APIs and institutional services. OKX targets both retail and professional traders with advanced trading tools, deep liquidity and security controls, while positioning itself as a Web3 infrastructure provider for global markets.

View more jobs at OKX →