Specialist, Customer Services

About this role

Responsibilities

• Provide exceptional, courteous, and responsive customer service via phone and email regarding order inquiries, pricing, delays, and product information.
• Accurately enter customer orders and order changes into the computerized system according to established procedures.
• Identify and process Canadian, rush, and drop-ship orders as required.
• Enter part numbers, pricing, and shipping changes on active orders and distribute change notifications to appropriate departments.
• Coordinate with Purchasing, Planning, Materials, Production, Test, and Shipping to ensure parts availability and on-time delivery.