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Specialist I, Customer Support at Grow Therapy - ApplyBlast

Specialist I, Customer Support

Grow Therapy

1 day ago

4.5 on Glassdoor

Remote

Full Time

Junior

1 applicant

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About this role

The Specialist I, Customer Support role at Grow involves providing empathetic and accurate assistance to clients navigating mental healthcare services, addressing technical issues, insurance questions, and billing inquiries. The position requires collaborating with internal teams to improve customer experiences and resolve complex problems efficiently. This remote, full-time role focuses on delivering high-quality support while contributing to the company's mission of making mental healthcare more accessible.

Responsibilities

Deliver exceptional customer experiences through live chat, messaging, and phone
Solve complex customer problems with curiosity and ownership
Translate complex insurance and billing information into clear language

Skills

About Grow Therapy

growtherapy.com

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

2020

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Grow Therapy is a U.S.-based mental health marketplace that helps people find and book therapy—online or in-person—with licensed clinicians who accept their insurance. The platform streamlines insurance verification, matching, and scheduling so patients can access in-network care more easily. Grow focuses on reducing financial and logistical barriers to mental health treatment by connecting users to therapists across specialties and modalities. It also provides practice-facing tools to help clinicians manage appointments and insurance billing.